Terms of Service – Custom Floor & Design
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Terms of Service

Custom Floor & Design  ·  Last updated: 2026

Please read these Terms carefully. By accessing our site or submitting your information, you agree to be bound by these terms and our Privacy Policy.

1. Acceptance of Terms

By accessing or using the website operated by Custom Floor & Design (the "Site"), or by submitting your contact information through any form on this Site, you agree to these Terms of Service. If you do not agree, please do not use the Site.

2. About Us

Custom Floor & Design is located at 14101 Sullyfield Circle, #310 . You can reach us at [email protected] or (703) 550-1200.

3. SMS Program Description & Messaging Use Cases

Custom Floor & Design operates an SMS messaging program for individuals who have explicitly opted in. Message types include:
  • Promotional offers and marketing messages
  • Appointment reminders and confirmations
  • Follow-up communications related to your inquiry
  • Service updates and account notifications

4. How to Opt Out — Text STOP

You may opt out of SMS messages at any time by texting STOP to any message received from us. After opting out, you will receive one final confirmation message confirming your opt-out and will receive no further messages unless you opt back in.

You may also opt out by contacting us directly at [email protected] or (703) 550-1200.

5. Support Contact Information

For help or questions regarding our SMS program or these Terms, contact us:

  • Email: [email protected]
  • Phone: (703) 550-1200
  • Address: 14101 Sullyfield Circle, #310
  • Reply HELP to any SMS message for immediate assistance

6. Message & Data Rates Disclosure

Message and data rates may apply to all SMS messages sent to and received from Custom Floor & Design. These charges are billed by your wireless carrier and are not controlled by us. Please check with your carrier for details about your messaging plan and applicable rates.

7. Carrier Liability Disclaimer

Custom Floor & Design and its participating wireless carriers (including but not limited to AT&T, T-Mobile, and Verizon) are not liable for delayed or undelivered SMS messages. Carrier support for our SMS program is not guaranteed for all carriers or all geographic areas. Message delivery is subject to network availability.

8. Age Restriction

You must be at least 18 years of age to opt in to receive SMS messages from Custom Floor & Design or to use our services. By submitting your information and opting in, you confirm that you are 18 years of age or older. We do not knowingly collect information from or send marketing messages to individuals under the age of 18.

9. Opt-In to Communications

When you submit your contact information through our opt-in forms, you consent to receive communications from Custom Floor & Design. SMS marketing consent is optional and is not required to submit a form or make any purchase. Consent to receive transactional messages may be required to receive certain service notifications.

10. No Purchased or Rented Lists

We do not send marketing SMS messages to purchased, rented, or affiliate lead lists. All recipients have explicitly opted in through our own forms and consent flows.

11. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully. It describes how we collect, use, and protect your personal information, including our commitment to never share SMS opt-in data with third parties for marketing purposes.

12. Intellectual Property

All content on this Site is the property of Custom Floor & Design or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce or distribute content without our express written permission.

13. Disclaimer of Warranties

This Site and its content are provided "as is" without warranties of any kind. Custom Floor & Design does not warrant that the Site will be error-free or uninterrupted.

14. Limitation of Liability

To the fullest extent permitted by law, Custom Floor & Design shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or our services.

15. Governing Law

These Terms shall be governed by the laws of the State of VA, without regard to conflict of law provisions.

16. Changes to These Terms

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting. Continued use of the Site constitutes acceptance of the updated Terms.

17. Contact

  • Business: Custom Floor & Design
  • Address: 14101 Sullyfield Circle, #310
  • Email: [email protected]
  • Phone: (703) 550-1200