This Privacy Policy describes how Custom Floor & Design ("we," "us," or "our"), located at 14101 Sullyfield Circle, #310 , collects, uses, protects, and shares information you provide when visiting our site or opting in to receive communications from us.
1. Information We Collect
We collect the following categories of information you voluntarily submit through our forms:
- Full name
- Email address
- Phone number (mobile)
- Any other details you choose to share
We may also automatically collect technical data including IP address, browser type, device type, pages visited, and referring URLs through cookies and similar tracking technologies.
2. How We Use Your Information
We use collected information strictly for the following purposes:
- To deliver the content, offers, or resources you requested
- To send SMS text messages and emails — only if you have explicitly opted in
- To respond to your inquiries and provide customer support
- To improve our website, funnels, and marketing efforts
- To comply with applicable legal obligations
3. SMS Opt-In — Data Sharing Policy
IMPORTANT: Custom Floor & Design will never sell, rent, share, or disclose your SMS opt-in data or phone number to any third party or affiliate for their own marketing purposes. SMS consent data is not shared with any third parties, except as required to operate the SMS delivery service (e.g., our SMS platform provider), and only under strict confidentiality obligations.
If you opt in to receive SMS messages, you agree to receive automated marketing and/or transactional text messages from Custom Floor & Design at the phone number provided. Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. Reply HELP for assistance. Consent to receive SMS is not a condition of any purchase.
4. Cookie & Tracking Technologies
We use cookies, pixels, and similar tracking technologies on our website and funnels to:
- Analyze traffic and user behavior
- Measure advertising campaign performance
- Improve user experience
You can instruct your browser to refuse all cookies or alert you when cookies are being set. Disabling cookies may affect the functionality of certain parts of our site. We may use third-party tools such as Google Analytics and Meta Pixel that collect data per their own privacy policies.
5. Data Security Practices
We take the security of your personal information seriously and implement the following measures to protect it:
- All data is transmitted over encrypted HTTPS connections
- Access to personal data is restricted to authorized personnel only
- We use reputable third-party platforms with industry-standard security certifications to store and process data
- We do not store credit card or payment information directly
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach affecting your information.
6. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share it only in these limited circumstances:
- With trusted service providers (e.g., CRM, SMS platform, email providers) strictly to operate our services, under confidentiality obligations
- When required by law, court order, or government authority
- To protect the rights, property, or safety of our business or users
- In connection with a merger, acquisition, or sale of business assets
7. User Rights — Unsubscribe, Access & Update
You have the following rights regarding your personal information:
- Unsubscribe from SMS: Reply STOP to any text message at any time
- Unsubscribe from Email: Click the unsubscribe link in any email
- Access your data: Request a copy of the information we hold about you
- Correct your data: Request corrections to inaccurate information
- Delete your data: Request deletion of your personal information
- Opt out of tracking: Configure your browser to disable cookies
To exercise any of these rights, contact us at [email protected] or (703) 550-1200.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors. If you believe we have inadvertently collected such information, please contact us immediately for removal.
10. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with a revised date. Continued use of our site or services constitutes your acceptance of the updated policy.
11. Contact Us
For any questions about this Privacy Policy or to exercise your rights:
- Business: Custom Floor & Design
- Address: 14101 Sullyfield Circle, #310
- Email: [email protected]
- Phone: (703) 550-1200
- Website: https://icustomfloor.com/